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DELIVERY AND SALES TERMS

DELIVERY & PAYMENT

Ordered several items simultaneously, we reserve the right to deliver them in stages. All deliveries take place by the postal services - either at day or evening. Ask your local post office whether it has evening delivery. If not, we can deliver it directly to your work.
We accept following credit cards, MasterCard, Visa, VisaElectron, JCB and Danish Netbank. Payment can also be pre-paid into our account in the Danish Bank or by sending checks (+4 extra delivery day). If you pay by credit card, all confidential data will be encrypted so they can not be read by unauthorized persons. Information on the card etc. is not stored on our server, but used only in connection with the authorization of your payment.

For purchases of more than 500 Dkr. are prepaid shipments in Denmark.

Intended postage:
 
Denmark DKr. 39.00
Greenland (VAT) DKr. 99.00
Luxemburg, Germany, Holland, Sweden, Belgium, Finland, France, United Kingdom & Austria DKr. 99.00

Other countries
contact us for a daily rate of info@naturalcare.dk
  
 
DELIVERY

Purchased goods are delivered by mail within 1-3 business days in Denmark, Germany and Sweden. For Belgium, Holland and Luxemburg United Kingdom should be expected 1-2 extra days of supply and to Finland, France and Austria 2-3 extra delivery day. Paid product with MasterCard, Visa or cash, raise your payment once for Payment Business Services when the product is shipped. There are 3-4 extra days for delivery "down payment".
 
ORDERING PRODUCTS

It may happen that we cannot deliver all purchases here and now. Goods may be flying off the shelves in a rapidly changing world, and we find ourselves with an empty warehouse. Should this happen, we do of course everything in our power to have the ordered the goods home without delay.
When you order, we acknowledge with an e-mail so you know when you can expect to get the goods. And we will keep you informed about the product.


RIGHT OF RETURN


AQ Solution offers 14-day return policy, applicable from the day you receive your goods. The product must be returned in original packaging and in same condition as when received.
The right of withdrawal shall lapse if you use the goods before returning. Once we receive the product and approved it, we refund the purchase amount to your account.
You can return the item to us by returning the unused product, enclose your proof of purchase and the name and account number
Return address

AQ Solutions
Ildervej 19
9460 Brovst

Denmark
Att.: WebShop

COMPLAINTS

According to Danish law, there is a warranty for 24 months on all products.
The warranty means that you, the customer can complain about the deficiencies of the product that arose 24 months after purchase. It is however a prerequisite that these deficits are not caused by your incorrect use of the product or other injurious behavior that has led to shortages.
You must claim within a reasonable time after you have found the defect. Claim within 2 months are always considered as being timely. We will refund reasonable freight costs, as you may have in connection with returning the item when the claim is justified.

SECURE PAYMENT

All prices are in Dkr. and are inclusive 25% VAT.
Reservations are made for misprints, price changes and availability.
The data you submit in connection with the purchase is encrypted using SSL (Secure Socket Layer) and can only be read by PBS.

There cannot be deducted an amount greater than what you have approved in the acquisition. The amount are deducted only when goods are dispatched from us.

You enter your card information via a secure, confidential connection managed by banks and pbs. AQ Solution get notice of payment through banks, and never comes into possession of your entries. The amount deducted from your account once we have shipped your order.

DISPUTES

Unless otherwise specifically consequences of these trade terms, all disputes are settled according to Danish law of Aalborg City Court, the parties nevertheless must demand the application of the Maritime and Commercial Court in Aalborg.Lyt

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